--- title: "Service Level Agreement - Trooth" description: "Trooth Service Level Agreement: the 99.5% monthly uptime target, service-credit schedule, support, and exclusions." canonical_url: "https://trooth.co/sla" markdown_url: "https://trooth.co/sla.md" generated_from: "the rendered page, converted to Markdown when this was requested" agent_index: "https://trooth.co/llms.txt" --- # Service Level Agreement Last updatedOctober 23, 2026 This Service Level Agreement (SLA) describes the availability target, service credits, and support for the Trooth platform. It forms part of the [Terms of Service](https://trooth.co/terms) between Trooth, LLC and the customer. **While Trooth is free:** Trooth is provided at no charge, so there are no subscription fees for a service credit to be calculated against and the credit schedule below does not currently apply to anyone. Trooth still holds itself to the 99.5% uptime target and still publishes availability on the [status page](https://trooth.co/status). There are no plans and nothing to buy today. The terms below take effect for a Trooth service the day it becomes a paid subscription. ## Uptime target Trooth aims for **99.5% monthly uptime** across the platform, the API at api.trooth.co included, measured per calendar month. The availability this target is read against is published on the [status page](https://trooth.co/status), measured there by an external monitor. Trooth is provided at no charge and is offered as-is, so the target is what Trooth aims at and publishes against, not a contractual guarantee. ## Scheduled maintenance Scheduled maintenance is announced at least **48 hours in advance** on the [status page](https://trooth.co/status) and is excluded from uptime calculations. ## Service credits If monthly uptime falls below the target, a paying customer may request a service credit calculated as a percentage of that month's fees: | Monthly uptime | Service credit | | --- | --- | | 99.0% to less than 99.5% | 10% | | 95.0% to less than 99.0% | 25% | | Below 95.0% | 50% | Credits are applied on request submitted within 30 days of the affected month and are the customer's sole and exclusive remedy for any failure to meet the uptime target. ## Exclusions The uptime target and service credits do not apply to downtime caused by: - Customer misconfiguration, including incorrect integration setup or invalid credentials. - Outages of third-party platforms outside Trooth's reasonable control (for example, cloud, DNS, or upstream network providers). - Force majeure events, including natural disaster, government action, and widespread internet failure. - Periods during which the customer's account is suspended for violation of the Acceptable Use Policy. ## Support **Every account (free)** Email support, best-effort. Best-effort means this agreement commits to no response time. ## Before you rely on Trooth for a critical decision Read this section before you make Trooth part of a procurement, security, or vendor-risk process. - No service credit is owed while Trooth is provided at no charge. The credit schedule above applies only to a paid subscription. - Trooth's total liability is capped by the Terms of Service at the greater of what you paid Trooth in the twelve months before the claim or US$100. - Support is by email and best-effort. No response or resolution time is committed. - A Trooth profile is one input. Do not use it as the only basis for a procurement or security decision; confirm what matters with the vendor directly. - Different terms, including committed uptime, credits, or a different liability cap, exist only in a written agreement signed by Trooth. Nothing on this site, in the product, or in an email changes these terms on its own. The [Terms of Service](https://trooth.co/terms) control if anything here reads differently. For SLA questions or to request a service credit, contact [support@trooth.co](mailto:support@trooth.co). ## Structured data ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://trooth.co/#org", "name": "Trooth", "legalName": "Trooth, LLC", "alternateName": [ "Trooth, LLC", "Trooth Network", "trooth.co" ], "url": "https://trooth.co", "logo": { "@type": "ImageObject", "@id": "https://trooth.co/#logo", "url": "https://trooth.co/brand/trooth-mark_black-on-white_1024.png", "contentUrl": "https://trooth.co/brand/trooth-mark_black-on-white_1024.png", "width": 1024, "height": 1024, "caption": "Trooth" }, "image": { "@id": "https://trooth.co/#logo" }, "description": "Trooth is an infrastructure and cybersecurity company providing Machine-Readable Trust. The Trooth Network keeps one current Machine-Readable Trust Profile per company, each fact sourced. Trooth signs what it witnessed; company declarations are unsigned.", "foundingDate": "2025-12-16", "address": { "@type": "PostalAddress", "streetAddress": "777 Brickell Ave, Suite 500, PMB 1174", "addressLocality": "Miami", "addressRegion": "FL", "postalCode": "33131", "addressCountry": "US" }, "contactPoint": { "@type": "ContactPoint", "contactType": "customer support", "email": "hello@trooth.co", "url": "https://trooth.co/contact" }, "sameAs": [ "https://x.com/Troothllc", "https://github.com/troothllc", "https://www.crunchbase.com/organization/trooth", "https://www.wikidata.org/wiki/Q141292994", "https://www.youtube.com/@Troothllc", "https://www.trustpilot.com/review/trooth.co" ] }, { "@type": "WebSite", "@id": "https://trooth.co/#website", "url": "https://trooth.co", "name": "Trooth", "alternateName": "Trooth Network", "inLanguage": "en", "publisher": { "@id": "https://trooth.co/#org" }, "sameAs": [ "https://trooth.co/network/company/trooth" ], "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://trooth.co/network?q={search_term_string}" }, "query-input": "required name=search_term_string" } }, { "@type": "ItemList", "@id": "https://trooth.co/#sitelinks", "name": "Trooth sitelinks", "itemListElement": [ { "@type": "SiteNavigationElement", "position": 1, "name": "Join Trooth for free", "url": "https://trooth.co/signup" }, { "@type": "SiteNavigationElement", "position": 2, "name": "Company, Trooth", "url": "https://trooth.co/network/company/trooth" }, { "@type": "SiteNavigationElement", "position": 3, "name": "Trooth Network", "url": "https://trooth.co/network" } ] } ] } ```