End User License Agreement
Trooth is licensed to You (End-User) by Trooth, LLC, a Florida limited liability company (Florida document number L25000561494) whose mailing address is 777 Brickell Ave, Suite 500, PMB 1174, Miami, FL 33131, United States ("Licensor"), for use only under the terms of this License Agreement.
By accessing the Licensed Application, by creating an account, by embedding the Trooth badge on a site you control, or by using any update to the Licensed Application, You indicate that You agree to be bound by all of the terms and conditions of this License Agreement, and that You accept this License Agreement. This License Agreement supplements the Terms of Service, the Acceptable Use Policy and the Trust Profile and Network Terms. Where this License Agreement and the Terms of Service address the same subject, the Terms of Service govern the Service and this License Agreement governs the software.
The Licensor reserves all rights not expressly granted to You.
1. The application
Trooth (the "Licensed Application") is the software through which Trooth's witness record is published and used. It consists of the web application at https://trooth.co, including the signed-in workspace; the badge loader script at https://trooth.co/badge.js and the badge image it renders; and any other software Trooth makes available for download or embedding and that refers to this License Agreement. The Licensed Application runs in a web browser and on a site where You embed the badge; nothing is installed on Your device.
What the Licensed Application does. A company claims its page on the Trooth Network by attesting that the person claiming is an authorized representative and by proving control of the company's domain, either through a DNS TXT record on that domain or through a code sent to a work mailbox at that domain. Trooth then reads public and connected evidence on a recurring schedule and publishes, for each page, a record of what it observed: how many facts were read at the last reading, when the record was last read, how long the record has been unbroken, and what changed since the previous read. Each observation carries its source and the time it was read. Buyers may shortlist and compare companies, request documents that a company keeps under NDA through Trooth's relay, share a review by link, and add a company to a watchlist to be told when its record changes. A company may embed a badge on its own site that links to its live page. Trooth is a witness: it does not publish a composite figure, a rating, a grade, or an ordering of companies against each other, and it does not certify any company.
The Licensed Application is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Licensed Application. You may not use the Licensed Application in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. Scope of license
2.1 You are given a non-transferable, non-exclusive, non-sublicensable license to access and use the Licensed Application through a web browser on devices that You (End-User) own or control, and to embed the badge loader script and badge image on websites that You own or control, for the organization on whose behalf You hold an account.
2.2 This license will also govern any updates of the Licensed Application provided by Licensor that replace, repair, and/or supplement the first Licensed Application, unless a separate license is provided for such update, in which case the terms of that new license will govern.
2.3 You may not share or make the Licensed Application available to third parties except as the badge embed and the sharing features of the Licensed Application expressly allow, and You may not sell, rent, lend, lease or otherwise redistribute the Licensed Application. Credentials for the Licensed Application are personal to the account that holds them and may not be shared outside that account's organization.
2.4 You may not reverse engineer, translate, disassemble, integrate, decompile, remove, modify, combine, create derivative works or updates of, adapt, or attempt to derive the source code of the Licensed Application, or any part thereof (except with Trooth, LLC's prior written consent, and except for software Trooth publishes under an open source license, which is governed by that license).
2.5 You may not copy (excluding when expressly authorized by this license) or alter the Licensed Application or portions thereof. In particular, You may not alter the badge loader script or the badge image, and You may not present a copy of a badge in place of the live embed. You may not remove any intellectual property notices.
2.6 Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to prosecution and damages.
2.7 Licensor reserves the right to modify the terms and conditions of licensing.
2.8 Nothing in this license should be interpreted to restrict third-party terms. When using the Licensed Application, You must ensure that You comply with applicable third-party terms and conditions, including the terms of any system You connect to Trooth.
3. Technical requirements
3.1 The Licensed Application requires a current version of a mainstream web browser with JavaScript enabled. Licensor attempts to keep the Licensed Application working in current browser versions. You are not granted rights to claim such an update.
3.2 You acknowledge that it is Your responsibility to confirm and determine that the device and browser on which You intend to use the Licensed Application satisfy the technical specifications mentioned above.
3.3 Licensor reserves the right to modify the technical specifications as it sees appropriate at any time.
4. Maintenance and support
4.1 The Licensor is solely responsible for providing any maintenance and support services for this Licensed Application. You can reach the Licensor at support@trooth.co or at the contact details in Section 12. Service availability and incident communications are described in the Business Continuity, Succession and Service Transition document.
4.2 No third party has any obligation to furnish maintenance or support services with respect to the Licensed Application.
5. Use of data
You acknowledge that Licensor will be able to access and adjust the content You hold in the Licensed Application and Your personal information, and that Licensor's use of such material and information is subject to Your legal agreements with Licensor and Licensor's Privacy Policy, which can be accessed at https://trooth.co/privacy and from the legal links in the workspace.
You acknowledge that the Licensor may periodically collect and use technical data and related information about your browser, device and connection, to offer product support, to secure the Licensed Application, and for purposes of providing other services to you (if any) related to the Licensed Application. Licensor may also use this information to improve its products or to provide services or technologies to you, as long as it is in a form that does not personally identify you. Evidence that Trooth reads from a system You connect is handled as the Connector and Read-Only Access Disclosure describes. Trooth does not use Your content to train AI models.
6. User-generated contributions
The Licensed Application may invite you to contribute content, including the description, logo and documents a company publishes or shares about itself, replies to disputes, reviews and notes in the buyer workspace, questionnaire answers, and messages sent through the document relay, and may provide you with the opportunity to create, submit, post, display, transmit, publish, or distribute content and materials to us or in the Licensed Application, including but not limited to text, writings, graphics, documents, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Licensed Application and, where You choose to publish or share them, through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary, except for documents You share under NDA through the relay, which are governed by the NDA between You and the recipient. When you create or make available any Contributions, you thereby represent and warrant that:
1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Licensed Application, and other users of the Licensed Application to use your Contributions in any manner contemplated by the Licensed Application and this License Agreement.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Licensed Application and this License Agreement.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
12. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
13. Your Contributions do not otherwise violate, or link to material that violates, any provision of this License Agreement, or any applicable law or regulation.
Any use of the Licensed Application in violation of the foregoing violates this License Agreement and may result in, among other things, termination or suspension of your rights to use the Licensed Application.
7. Contribution license
By posting your Contributions to any part of the Licensed Application or making Contributions accessible to the Licensed Application by connecting a system or account to it, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial advertising, or otherwise, and to prepare derivative works of, or incorporate in other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.
This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area in the Licensed Application. You are solely responsible for your Contributions to the Licensed Application and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to recategorize any Contributions to place them in more appropriate locations in the Licensed Application; and (3) to prescreen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions. Corrections to what Trooth itself publishes about a company follow the Publication, Correction and Right-of-Reply Policy, and nothing in this Section lets Trooth alter a company's reply to a dispute.
8. Limitation of liability
8.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, LICENSOR AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. LICENSOR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE LICENSED APPLICATION WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO TROOTH IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in such cases Licensor's liability is limited to the maximum extent permitted by law. This Section is the same limitation that Section 9 of the Terms of Service states, and the two are to be read as one limit, not two.
8.2 Licensor takes no accountability or responsibility for any damages caused due to a breach of duties according to Section 2 of this License Agreement. To avoid data loss, You are required to make use of the export functions of the Licensed Application to the extent allowed by applicable third-party terms and conditions of use. You are aware that in case of alterations or manipulations of the Licensed Application, You will not have access to the Licensed Application.
9. Warranty
9.1 THE LICENSED APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TROOTH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS ARE ACCURATE OR COMPLETE. TROOTH IS NOT AN AUDITOR, CERTIFICATION BODY, OR LAW FIRM, AND THE SERVICE DOES NOT CONSTITUTE LEGAL, AUDIT, OR CERTIFICATION ADVICE. This is the same statement Section 8 of the Terms of Service makes, and the two are one statement.
9.2 No warranty is provided for the Licensed Application where it is used in a browser or environment that does not meet the technical requirements, has been unauthorizedly modified, handled inappropriately or culpably, combined or installed with inappropriate hardware or software, used with inappropriate accessories, regardless if by Yourself or by third parties, or if there are any other reasons outside of Trooth, LLC's sphere of influence that affect the executability of the Licensed Application.
9.3 You are required to inspect the Licensed Application when You first use it and notify Trooth, LLC about issues discovered without delay by email provided in Contact Information. The defect report will be taken into consideration and further investigated if it has been emailed within a period of thirty (30) days after discovery.
9.4 If we confirm that the Licensed Application is defective, Trooth, LLC reserves a choice to remedy the situation either by means of solving the defect or substitute delivery.
9.5 The Licensed Application is free of charge. There is no purchase price to refund. The Refund Policy records this and says what would apply if a paid offering were ever introduced.
10. Product claims
Trooth, LLC and the End-User acknowledge that Trooth, LLC is responsible for addressing any claims of the End-User or any third party relating to the Licensed Application or the End-User's use of that Licensed Application, including, but not limited to:
- (i) product liability claims;
- (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and
- (iii) claims arising under consumer protection, privacy, or similar legislation.
11. Legal compliance
You represent and warrant that You are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; and that You are not listed on any US Government list of prohibited or restricted parties.
12. Contact information
For general inquiries, complaints, questions or claims concerning the Licensed Application, please contact:
Trooth, LLC, 777 Brickell Ave, Suite 500, PMB 1174, Miami, FL 33131, United States. Email: legal@trooth.co.
13. Termination
The license is valid until terminated by Trooth, LLC or by You. Your rights under this license will terminate automatically and without notice from Trooth, LLC if You fail to adhere to any term(s) of this license. Upon License termination, You shall stop all use of the Licensed Application and remove any badge embed from sites You control.
You may end the license yourself at any time. A company may deactivate its page, which unpublishes it and can be reversed, or delete its page, from Settings, Page status in the workspace, and may delete its account from Settings, Account and deletion. Deleting the account removes the data Trooth holds for it as the Privacy Policy and the Data Retention Summary describe. A small set of records is kept after deletion because it is not the account's own data or because keeping it is what makes a promise enforceable: the suppression list that stops a deleted address being emailed again, the moderation record of disputes filed against public pages, the public status history, public network observations that have no owner, and a receiving company's own record of who asked it for access.
14. Intellectual property rights
Trooth, LLC and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or the End-User's use of that Licensed Application infringes on the third party's intellectual property rights, Trooth, LLC will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claims. The Trooth name, marks and badge are governed by the Badge and Mark Usage Terms. Third-party software the Licensed Application ships, and its licenses, are listed in the Notices and License Information.
15. Governing law and disputes
This License Agreement is governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. The state courts located in Miami-Dade County, Florida, and the federal courts for the Southern District of Florida (Miami Division) will have exclusive jurisdiction, and you consent to their jurisdiction and venue, except that either party may seek injunctive relief in any court of competent jurisdiction. If any provision is unenforceable, the remainder remains in effect.
16. Miscellaneous
16.1 If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.
16.2 Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.
16.3 Trooth-specific acknowledgments.
1. The witnessed record is a record, not a judgment. The Licensed Application publishes what Trooth observed and when. A witnessed record is informational, is not a legal certification of regulatory compliance, professional advice, a guarantee of a company's performance, or a substitute for the user's own independent due diligence, and does not order companies against each other. Users (including enterprise buyers, compliance professionals, and consumers) must check any output independently before relying on it for high-stakes decisions. The Disclaimer states the limits in full.
2. AI-assisted features. Where the Licensed Application uses generative AI, such as the Kyrie assistant and questionnaire drafting, the output is labeled as AI-generated where You see it, a person decides what to submit or publish, and generative AI does not write the facts on a company's public page. AI outputs may contain errors, biases, omissions, or hallucinations despite Trooth's reasonable design and testing efforts. The AI and Automated Systems Disclosure describes where AI is and is not used.
3. Browser permissions and device storage. The Licensed Application does not request access to any device sensor, the microphone, the photo library, location, or biometric authentication. It uses browser storage, principally localStorage and sessionStorage, to hold interface preferences on Your device, as the Cookie Policy describes.
4. Public beta and preview features. Certain features may be designated "beta," "preview," "experimental," or similar. Such features are provided AS IS, may change or be discontinued without notice, and are not subject to the warranty period or maintenance obligations elsewhere in this License Agreement. Use of beta features is at your sole risk.
5. The badge. The badge is a live embed that reads the company's current record from Trooth each time it is loaded and links to the company's page. It carries no figure and no grade. Display of the badge is governed by the Badge and Mark Usage Terms, and a badge must be removed when those terms require it.
6. Account and page deletion. Users may deactivate or delete a company page from Settings, Page status, may delete their account from Settings, Account and deletion, or may ask by emailing legal@trooth.co. Account deletion ends access to the authenticated features of the Licensed Application and removes the associated personal data in accordance with the Privacy Policy, subject to the records Section 13 names and to any retention required by law.
Revised September 4, 2026: descriptions of retired features (composite figure, plan tiers, TruePass badge, Verified Inquiries) removed; the document now describes the witness record as published. The agreement previously described a mobile application distributed through the Apple App Store and Google Play, with camera, biometric and wallet permissions; Trooth distributes no such application, so the agreement now licenses the web application and the badge embed. The license grant, restrictions, warranty, liability and governing-law clauses are otherwise unchanged in substance. The store-specific clauses were rewritten to say that no store distribution exists, and the former Section 14, which anticipated a distribution platform as a third-party beneficiary, was removed because Trooth distributes through none. The Licensor's registered office is now stated in full instead of being available on request. Section 8 now limits liability on the same terms and with the same cap as the Terms of Service, the former Section 9.6 twelve-month limitation period was removed because the Terms of Service have none, and the governing-law clause now carries the same Florida law and Miami-Dade venue wording as the Terms of Service. Section 9.1 previously warranted that the Licensed Application was free of malware and worked as described in user documentation; it now carries the same AS IS and AS AVAILABLE disclaimer as Section 8 of the Terms of Service, so the two documents make one warranty statement. No right of the End-User was narrowed beyond that alignment.
Revision note. Revised September 23, 2026. Spelling is now American throughout, as Trooth is a Florida limited liability company. No right or obligation was narrowed, and the correction is recorded under our publication and correction policy.
Revision note. Revised October 28, 2026. The Licensor's address is now described as what it is: its mailing address, 777 Brickell Ave, Suite 500, PMB 1174, Miami. The agreement had called it the address at which Trooth, LLC is "located and registered"; the company's registered office on the Florida record is its registered agent's. Its Florida document number is now stated. No right or obligation was narrowed, and the correction is recorded under our publication and correction policy.