Disputes are visible only to the company concerned and to Trooth. Framework rollups are retired from the public mesh and comparisons, and badge 1.0.0 can be pinned.
What changed
The correction policy published on 2026-09-26 stopped showing public dispute labels. The Network terms still promised them, so the terms now say the same thing as the policy: a dispute, open or settled, is visible only to the company it is about and to Trooth, and the disputed item stays published unchanged while a person reviews it. Profiles say this where a reader would expect a dispute label. Framework rollups, the percentages that grouped Trooth's reads under a named framework, are retired from the public mesh and from comparisons, because Trooth does not assess against those frameworks. Two companies are now comparable only where both have a witnessed verdict and stated metadata. The trust badge shows partial and out-of-date states, and a frozen release, badge 1.0.0, can be pinned with a subresource integrity hash.
Why it changed
The Network terms still promised public dispute labels after the correction policy had withdrawn them, and framework rollups presented Trooth's reads under frameworks Trooth does not assess against.
Who is affected
- Affected: Readers of Trust Profiles, callers of the public mesh and comparison endpoints, and sites that embed the badge.
- Availability: Public. No account needed.
- Release stage: Available.
- Areas: Trust Profiles, Network, API, Badge, Legal.
What to do
Action required. If you read frameworks or frameworkRows from the public mesh or comparison, stop: both are always empty. To keep an embedded badge from changing under you, pin badge 1.0.0 with its integrity hash.
Dates
- Announced: September 26, 2026, the day this entry was written. Entries are never backdated.
- Effective: September 26, 2026.
- Dispute policy effective: September 26, 2026.
- Network terms reconciled: September 26, 2026.
What this does not fix
A reader of a public profile cannot tell whether any item on it is under challenge. Trooth chose that tradeoff to keep disputes private; it is stated on the profile, in the terms, and in the policy.