Problems
Something on Trooth that does not work as it should. Account problems go to support, and security issues to the confidential route.
No requests on this board yet. Yours can be the first.
What happens after you send a request
- You get a reference. It is on the screen when you send, and in the receipt emailed to you.
- A person reads it. The reply comes to your address within two business days. Not every request gets built, and not every comment gets a reply; a declined request always says why.
- Its status changes here. Each change carries the date and, where it matters, a note. A shipped request links the changelog entry that records it, and a request that shipped in part says which part.
- Duplicates are merged, not deleted. The words, votes and comments move to the one request, and the merged post says where it went.
Votes. A vote tells Trooth how many people share a request. It informs priorities alongside impact, accessibility, reliability and effort, and it is not a promise to build.
Corrections are not votes. Information on a Trust Profile that needs correcting goes to an evidence review, where it is decided on its sources, not its popularity.
Who can see it. Public: the title and what you write appear on the board with your display name, or as Anonymous. Your email address never appears. Private: only Trooth sees it. It gets a reference and a reply, and it is not listed on the board.
What each status means
- Awaiting review
- Received and published. A person has not decided anything about it yet.
- Under review
- A person is looking at what it would take and who it would help.
- Planned
- Trooth intends to build it. Not a date, and plans can change; if this one does, the post says so.
- In progress
- Work has started.
- On hold
- Paused, with the reason in the latest update from Trooth.
- Partly shipped
- Part of it is live. The update from Trooth says which part, and links the changelog entry.
- Complete
- Shipped, with a link to the changelog entry that records it.
- Fixed
- The problem is fixed, with a link to the changelog entry where there is one.
- Declined
- Trooth will not build it. The reason is always written on the post.
- Merged
- The same request as another post. Its words, votes and comments now sit on that post.